1) Can I place an order by phone?

Yes, however some internet exclusive deals may not always be available. Our Freephone number is 0800 5200 967. The phone lines can get very busy at certain times so please leave a voice mail if you cannot get through and we will get back to you as soon as possible to answer your query.

2) What methods of payments can I use?

We accept payment from all of the major credit (Visa and Mastercharge) and bank debit cards via the HSBC secure server, Google Check out or Paypal. Payment is easy, quick and also secure.

3) Will I need to sign for the order when it is delivered?

Yes, all items do need to be signed for.

4) I am not in during the day?

To prevent fraud all items do need to be signed for. If you are out we will advise you that we have tried to deliver and then you can get the goods sent to your work address or sent to someone who will be in during the daytime.

5) My order has arrived damaged, what do I do?

This is a very rare occurrence however it can of course happen. Please sign for the goods as damaged when they are delivered. Then please call us on 0800 5200 967 or email us and we will be happy to help you resolve the issue as quickly as possible.

6) How can I send my damaged order back?

In the unlikely event that an order is received damaged then please contact us either by email or phone and we will happily arrange a collection. The reason for this is that if you send an order back to us that we have not arranged it could go missing and also it would not be insured. Please keep all packaging if you need to order a return. We can normally organise a collection the same day if we are informed in the morning.

7) Can I swap my order because I don't like the colour?

If you are unsure of the colour of the Blinds you want please contact use for a FREE colour sample and colour card. We will supply up to five samples FREE. We post Styleline samples 1st class within one working day of request. Luxaflex can take a few more days.

8) Can I cancel my order orders?